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An investigation into consulting engineering service quality perceptions and expectations

This thesis focuses on the 'Quality of Service' provided by Consulting Civil/Structural engineers. The study assesses whether or not there are shortfalls in the quality of engineering services provided by consulting engineers. It identifies service dimensions that are problematic and also identifies...

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Bibliographic Details
Main Author: De Villiers, Gregory Ian
Other Authors: Lister, Gordon
Format: Thesis
Language:English
Published: Department of Mechanical Engineering 2016
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