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Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana
This study aimed to explore the experiences of middle managers in the implementation of the Balanced Scorecard (BSC) at a public organisation in Botswana. The BSC is regarded as the most widely used tool in measuring organisational performance globally. The public organisation in Botswana has follow...
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| Format: | Thesis |
| Language: | English |
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Organisational Psychology
2020
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| _version_ | 1867613148169633792 |
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| access_status_str | Open Access |
| author | Mokgatle, Dolly G |
| author2 | Jaga, Ameeta |
| author_browse | Jaga, Ameeta Mokgatle, Dolly G |
| author_facet | Jaga, Ameeta Mokgatle, Dolly G |
| author_sort | Mokgatle, Dolly G |
| collection | Thesis |
| description | This study aimed to explore the experiences of middle managers in the implementation of the Balanced Scorecard (BSC) at a public organisation in Botswana. The BSC is regarded as the most widely used tool in measuring organisational performance globally. The public organisation in Botswana has followed global best practice and implemented the BSC to measure organisational performance; however, the organisation is repeatedly unable to meet its set objectives. To gain an improved understanding of managers’ experiences of using the BSC, face-to-face, semi-structured interviews were conducted with eight middle managers at the public organization. Interview data were thematically analysed yielding five key themes: inconsistencies in training, the culture of the organisation, lack of communication, use of information technology and the disparity between individual and organisational performance. Based on the study findings, recommendations are offered to conduct needs analyses prior to introducing new systems, to assess the viability of such a system, and automating the balanced scorecard to reduce fatigue. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/30850 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:31:31.816Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Organisational Psychology |
| publisherStr | Organisational Psychology |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/30850 Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana Mokgatle, Dolly G Jaga, Ameeta Balanced scorecard organisational performance thematic analysis Botswana public sector This study aimed to explore the experiences of middle managers in the implementation of the Balanced Scorecard (BSC) at a public organisation in Botswana. The BSC is regarded as the most widely used tool in measuring organisational performance globally. The public organisation in Botswana has followed global best practice and implemented the BSC to measure organisational performance; however, the organisation is repeatedly unable to meet its set objectives. To gain an improved understanding of managers’ experiences of using the BSC, face-to-face, semi-structured interviews were conducted with eight middle managers at the public organization. Interview data were thematically analysed yielding five key themes: inconsistencies in training, the culture of the organisation, lack of communication, use of information technology and the disparity between individual and organisational performance. Based on the study findings, recommendations are offered to conduct needs analyses prior to introducing new systems, to assess the viability of such a system, and automating the balanced scorecard to reduce fatigue. 2020-01-31T11:23:22Z 2020-01-31T11:23:22Z 2019 2020-01-24T08:24:20Z Master Thesis Masters MPhil http://hdl.handle.net/11427/30850 eng application/pdf Organisational Psychology Faculty of Commerce |
| spellingShingle | Balanced scorecard organisational performance thematic analysis Botswana public sector Mokgatle, Dolly G Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana |
| thesis_degree_str | Master's |
| title | Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana |
| title_full | Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana |
| title_fullStr | Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana |
| title_full_unstemmed | Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana |
| title_short | Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana |
| title_sort | running head experiences of implementing the balanced score card middle managers experiences of implementing the balanced scorecard at a public organisation in botswana |
| topic | Balanced scorecard organisational performance thematic analysis Botswana public sector |
| url | http://hdl.handle.net/11427/30850 |
| work_keys_str_mv | AT mokgatledollyg runningheadexperiencesofimplementingthebalancedscorecardmiddlemanagersexperiencesofimplementingthebalancedscorecardatapublicorganisationinbotswana |