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Managing service quality by managing the service encounter : a case study of commercial banks in South Africa

Bibliography: p. 167-193.

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Bibliographic Details
Main Author:	Govender, Krishna K
Other Authors:	Brice, H
Format:	Thesis
Language:	English
Published:	Marketing 2014
Subjects:	Faculty of Commerce
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Internet

http://hdl.handle.net/11427/5817