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Satisfaction with work-life balance, job control and work engagement among call centre operators
Includes abstract.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Organisational Psychology
2014
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| _version_ | 1867613256517943296 |
|---|---|
| access_status_str | Open Access |
| author | Parker, Shanaaz |
| author2 | Bagraim, Jeffrey |
| author_browse | Bagraim, Jeffrey Parker, Shanaaz |
| author_facet | Bagraim, Jeffrey Parker, Shanaaz |
| author_sort | Parker, Shanaaz |
| collection | Thesis |
| description | Includes abstract. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/5831 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:15.376Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | Organisational Psychology |
| publisherStr | Organisational Psychology |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/5831 Satisfaction with work-life balance, job control and work engagement among call centre operators Parker, Shanaaz Bagraim, Jeffrey Organisational Psychology Includes abstract. Includes bibliographical references. This study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance. 2014-07-31T12:31:27Z 2014-07-31T12:31:27Z 2012 Master Thesis Masters MCom http://hdl.handle.net/11427/5831 eng application/pdf Organisational Psychology Faculty of Commerce University of Cape Town |
| spellingShingle | Organisational Psychology Parker, Shanaaz Satisfaction with work-life balance, job control and work engagement among call centre operators |
| thesis_degree_str | Master's |
| title | Satisfaction with work-life balance, job control and work engagement among call centre operators |
| title_full | Satisfaction with work-life balance, job control and work engagement among call centre operators |
| title_fullStr | Satisfaction with work-life balance, job control and work engagement among call centre operators |
| title_full_unstemmed | Satisfaction with work-life balance, job control and work engagement among call centre operators |
| title_short | Satisfaction with work-life balance, job control and work engagement among call centre operators |
| title_sort | satisfaction with work life balance job control and work engagement among call centre operators |
| topic | Organisational Psychology |
| url | http://hdl.handle.net/11427/5831 |
| work_keys_str_mv | AT parkershanaaz satisfactionwithworklifebalancejobcontrolandworkengagementamongcallcentreoperators |