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A systems approach to organisational change leading to world-class communications services
Bibliography: leaves 143-147.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Department of Mechanical Engineering
2014
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| _version_ | 1867613205188050944 |
|---|---|
| access_status_str | Open Access |
| author | Makatsela, K C T |
| author2 | Ryan, Tom |
| author_browse | Makatsela, K C T Ryan, Tom |
| author_facet | Ryan, Tom Makatsela, K C T |
| author_sort | Makatsela, K C T |
| collection | Thesis |
| description | Bibliography: leaves 143-147. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/8744 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:26.116Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | Department of Mechanical Engineering |
| publisherStr | Department of Mechanical Engineering |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/8744 A systems approach to organisational change leading to world-class communications services Makatsela, K C T Ryan, Tom Mechanical Engineering Bibliography: leaves 143-147. The author has researched and reported on the systems approach to effective management and organisation that lead to world-class communications service provision - Lesotho Telecommunications Corporation’s Satellite Earth Station is used as a case study. Changes to management and organisation systems were introduced in order to achieve the above. The report argues that change is inevitable and managers can only manage it and ensure that it happens smoothly. Interviews, questionnaires, group discussions, staff meetings, presentations and existing literature were used as valuable sources of information in this research study. Multiple perspectives and views from experts and industrialists in the field of telecommunications and management consultancy were incorporated in order to cover a wider scope of the economy and society. Data and information collected was analysed and discussed in order to establish need for change, promote change, design and implement systems intervention strategy. Both organisational learning and organisational development models were developed to enhance smooth transition. The research was carried out within the limitations and time constraints of this research study. Changes were proposed and implemented at the Satellite Earth Station Section/Department and significant improvements were realised. The results of this research can be used, with authority, by enterprises and organisations, both private and public, aiming at improving effectiveness of management and organisation within their work environment through meaningful change. The participating organisation would most definitely find this report worth it. Those wishing to pursue the research topic further and more globally can also use the results of this research study. 2014-10-24T07:30:17Z 2014-10-24T07:30:17Z 2001 Master Thesis Masters MSc http://hdl.handle.net/11427/8744 eng application/pdf Department of Mechanical Engineering Faculty of Engineering and the Built Environment University of Cape Town |
| spellingShingle | Mechanical Engineering Makatsela, K C T A systems approach to organisational change leading to world-class communications services |
| thesis_degree_str | Master's |
| title | A systems approach to organisational change leading to world-class communications services |
| title_full | A systems approach to organisational change leading to world-class communications services |
| title_fullStr | A systems approach to organisational change leading to world-class communications services |
| title_full_unstemmed | A systems approach to organisational change leading to world-class communications services |
| title_short | A systems approach to organisational change leading to world-class communications services |
| title_sort | systems approach to organisational change leading to world class communications services |
| topic | Mechanical Engineering |
| url | http://hdl.handle.net/11427/8744 |
| work_keys_str_mv | AT makatselakct asystemsapproachtoorganisationalchangeleadingtoworldclasscommunicationsservices AT makatselakct systemsapproachtoorganisationalchangeleadingtoworldclasscommunicationsservices |