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Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy
Dissertation (MBA)--University of Pretoria, 2010.
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University of Pretoria
2013
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| _version_ | 1867613466586513408 |
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| access_status_str | Open Access |
| author2 | Kleyn, Nicola |
| author_browse | Kleyn, Nicola |
| author_facet | Kleyn, Nicola |
| collection | Thesis |
| dc_rights_str_mv | © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23309 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:36:35.732Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23309 Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy Kleyn, Nicola upetd@up.ac.za Ragoobeer, Prithesh UCTD Management New products Dissertation (MBA)--University of Pretoria, 2010. In South Africa the second economy continues to be marginalised in certain areas. This marginalisation exacerbates disparities in wealth. These ills have to be reduced for South Africa to prosper. A key driver for poverty reduction is ensuring all folds of society contribute to economic activity and are included within financial systems. A fundamental step in the process is for organisations to provision financial service offerings for the second economy. Whilst this has occurred, the majority of offerings have failed or have been met with limited success. There is a requirement to understand the customer and their needs hence providing a framework with which an organisation can create sustainable offerings for the second economy. Semi-structured interviews were conducted with twelve experts in financial service organisations. These persons had various roles from product managers to managing directors. The respondents hailed from research and non-governmental organisations. Using content and thematic analysis the researcher analysed data from the interviews. This data was used to transform a de jure new service development (NSD) framework created from the literature to a de facto NSD framework. This framework encompasses critical success factors and criteria required for sustainable offer development in South Africa. The research highlighted financial services organisations are not performing the basic processes and those performed, are performed ineptly. There is a dire need for a mind shift change, currently hindered by industry arrogance, to effect new process, to effect radical innovation, to effect new business models, to create sustainable service offerings for the second economy. Finally it’s evident a tool such as the de facto NSD framework, or similar, is essential in organisations to start perpetuating this change and supporting leaders in this drive. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T14:56:39Z 2010-06-14 2013-09-06T14:56:39Z 2009-04-01 2010-06-14 2010-03-17 Dissertation Ragoobeer, P 2008, Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23309 > G10/113/ag http://hdl.handle.net/2263/23309 http://upetd.up.ac.za/thesis/available/etd-03172010-141726/ © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Management New products Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy |
| title | Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy |
| title_full | Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy |
| title_fullStr | Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy |
| title_full_unstemmed | Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy |
| title_short | Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy |
| title_sort | moving towards a new service development nsd framework for sustainable financial service offerings for the second economy |
| topic | UCTD Management New products |
| url | http://hdl.handle.net/2263/23309 http://upetd.up.ac.za/thesis/available/etd-03172010-141726/ |