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Benchmarking educational web portals : an application of the Kano method

Dissertation (MEd)--University of Pretoria, 2008.

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Bibliographic Details
Other Authors:	Knoetze, Johan G.
Format:	Thesis
Published:	University of Pretoria 2013
Subjects:	Perception of quality Portals Educational web portals Kano method Noriaki kano Customer requirements One-dimensional requirements Must-be requirements Attractive requirements Benchmark specifications UCTD
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