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The role of knowledge management in eBusiness and customer relationship management

Thesis (DPhil (Information Science))--University of Pretoria, 2006.

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Bibliographic Details
Other Authors:	Boon, J.A. (Johannes Anton)
Format:	Thesis
Published:	University of Pretoria 2013
Subjects:	Electronic commerce south africa Intellectual capital Customer services Knowledge management Customer relations management UCTD
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