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The balanced scorecard framework aiding retail investment decision making processes
Dissertation (MBA)--University of Pretoria, 2013.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2014
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| _version_ | 1867613670271352832 |
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| access_status_str | Open Access |
| author2 | Boshoff, Douw |
| author_browse | Boshoff, Douw |
| author_facet | Boshoff, Douw |
| collection | Thesis |
| dc_rights_str_mv | © 2014 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2013. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/41990 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:50.247Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/41990 The balanced scorecard framework aiding retail investment decision making processes Boshoff, Douw ichelp@gibs.co.za Nsibande, Mduduzi UCTD Investment Decision Making Nonfinancial Factors Institutional Investors Balanced Scorecard Dissertation (MBA)--University of Pretoria, 2013. Current real estate investment decision making frameworks fail to recognise differences posited by the retail sector. The investment decision stage concerned with forecasting expected returns relies on financial and quantitative models such as those derived from the Modern Portfolio Theory. In a shopping mall environment, however, future performance is driven by nonfinancial factors, for example tenant mix and superior customer experience. Therefore, forecasting expected returns in a retail environment requires a nuanced approach relative to other commercial property sectors. Using a Balanced Scorecard framework, this study investigated the usefulness of nonfinancial factors in forecasting expected returns in retail. An electronically administered survey using a sample of institutional investors that contributed to South Africa’s SAPOA/IPD Index for 2012 was conducted. Only officials occupying investment decision making positions were invited to participate in the survey. Nonfinancial factors identified from the literature were presented to the respondents on a Likert-Style scale. In aggregate, participants to the survey possessed 156 years of commercial property experience and 56 years of retail experience. Mean scores obtained from participants’ responses were used to analyse the research findings. The study found nonfinancial factors useful when forecasting expected returns in a retail investment decision environment. Further, the study suggested the use of a Balanced Scorecard framework in order to guide developments in the area of retail investment decisions. In conclusion, the study gave direction for future research in the retail sector. zkgibs2014 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2014-09-11T07:00:11Z 2014-09-11T07:00:11Z 2014-04-30 2013 Mini Dissertation Nsibande, M 2013, The balanced scorecard framework aiding retail investment decision making processes, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/41990> http://hdl.handle.net/2263/41990 en © 2014 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Investment Decision Making Nonfinancial Factors Institutional Investors Balanced Scorecard The balanced scorecard framework aiding retail investment decision making processes |
| title | The balanced scorecard framework aiding retail investment decision making processes |
| title_full | The balanced scorecard framework aiding retail investment decision making processes |
| title_fullStr | The balanced scorecard framework aiding retail investment decision making processes |
| title_full_unstemmed | The balanced scorecard framework aiding retail investment decision making processes |
| title_short | The balanced scorecard framework aiding retail investment decision making processes |
| title_sort | balanced scorecard framework aiding retail investment decision making processes |
| topic | UCTD Investment Decision Making Nonfinancial Factors Institutional Investors Balanced Scorecard |
| url | http://hdl.handle.net/2263/41990 |