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Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment
Mini Dissertation (MBA)--University of Pretoria, 2022.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2023
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| _version_ | 1867613706431496192 |
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| access_status_str | Open Access |
| author2 | Myburgh, Suzanne |
| author_browse | Myburgh, Suzanne |
| author_facet | Myburgh, Suzanne |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/90856 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:40:24.731Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/90856 Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment Myburgh, Suzanne ichelp@gibs.co.za Van der Grijp, Yelena UCTD Mini Dissertation (MBA)--University of Pretoria, 2022. Implementing artificial intelligence in the workplace is becoming imperative for organisations to stay competitive. The event of AI introduction can serve as both a stressor due to perceived job insecurity or a challenge when an employee perceives he possesses sufficient resources to cope with the new technology. Employee appraisal of AI is related to his knowledge of the technology, the perception of operational and cognitive capabilities, and adverse outcomes of AI. The formed affective and cognitive appraisal has an association with the employee intention to use organisational AI or leave the company implementing it. The purpose of the study is to employ the model of employee appraisal of AI and understand if moderation by perceived organisational support and commitment to organisation exists. 216 respondents among skilled workers and different levels of management across South African industries have been surveyed. SmartPLS 4.0 algorithm was used for structural equation modelling. The study found the employee appraisal model to have good explanatory and predictive power. In addition, perceived organisational support had a fullmoderation effect on the relationship between the employee attitudes to AI and intention to leave the organisation implementing AI, via mediation of employee normative commitment to organisation. The model also holds true for employees whose companies are in different stages of AI implementation, with the least embeddedness exhibited by those experiencing the uncertainty of the initial stages of AI implementation. The study findings allowed an insight into the factors of AI appraisal by employees and contain some recommendations for managers to prepare for the shift to AI-augmented workplace pt23 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2023-05-28T16:59:41Z 2023-05-28T16:59:41Z 19-04-2023 2022 Mini Dissertation * A2023 http://hdl.handle.net/2263/90856 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment |
| title | Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment |
| title_full | Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment |
| title_fullStr | Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment |
| title_full_unstemmed | Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment |
| title_short | Employee appraisal of artificial intelligence and intention to leave : moderation by perceived organisational support via normative commitment |
| title_sort | employee appraisal of artificial intelligence and intention to leave moderation by perceived organisational support via normative commitment |
| topic | UCTD |
| url | http://hdl.handle.net/2263/90856 |