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Implementing total quality management at a public service institution : the role of organisational culture

Dissertation (MEd (Assessment and Quality Assurance of Education and Training))--University of Pretoria, 2024.

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Bibliographic Details
Other Authors:	Combrinck, Celeste
Format:	Thesis
Language:	English
Published:	University of Pretoria 2024
Subjects:	UCTD Sustainable development goals (SDGs) Total quality management (TQM) Organisational culture Change management Qualitative methods Public service institution SDG-04: Quality education Education theses SDG-04 SDG-16: Peace, justice and strong institutions Education theses SDG-16
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http://hdl.handle.net/2263/96619