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Implementing total quality management at a public service institution : the role of organisational culture
Dissertation (MEd (Assessment and Quality Assurance of Education and Training))--University of Pretoria, 2024.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2024
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| _version_ | 1867613576721596416 |
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| access_status_str | Open Access |
| author2 | Combrinck, Celeste |
| author_browse | Combrinck, Celeste |
| author_facet | Combrinck, Celeste |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MEd (Assessment and Quality Assurance of Education and Training))--University of Pretoria, 2024. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/96619 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:38:21.029Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/96619 Implementing total quality management at a public service institution : the role of organisational culture Combrinck, Celeste tamara.ntombela@gmail.com Ntombela, Nosiphiwo Tamara UCTD Sustainable development goals (SDGs) Total quality management (TQM) Organisational culture Change management Qualitative methods Public service institution SDG-04: Quality education Education theses SDG-04 SDG-16: Peace, justice and strong institutions Education theses SDG-16 Dissertation (MEd (Assessment and Quality Assurance of Education and Training))--University of Pretoria, 2024. There is ample research on organisational culture and Total Quality Management (TQM) in various industries, but more studies need to be done in the South African educational context. The current study investigated the role of organisational culture in effectively implementing TQM within the education, training and development context. The competing values framework (CVF) was used to investigate the clan, adhocracy and hierarchical cultures as components of TQM adoption. A qualitative case study approach was utilised as the method. Purposive sampling was used to select participants, managers aged 38 - 65 from five business units from the institution. The current study collected data from semi-structured interviews and analysed it using a content analysis strategy. The adhocracy culture was less evident within the selected public service institution due to low staff morale caused by the COVID-19 lockdown and other underlying issues. The hierarchy culture, a more controlling form of TQM and negatively associated with it, was evident. Participants desired a more flexible culture with less rigidity and resistance to change. Participants articulated the need for solid foundations and getting the basics right to improve the organisation’s culture and quality management efforts. The current study found that encouraging a collaborative culture is essential and that promoting cross-functional cooperation would improve TQM. Science, Mathematics and Technology Education MEd (Assessment and Quality Assurance of Education and Training) Restricted Faculty of Education SDG-04: Quality Education SDG-16: Peace, justice and strong institutions 2024-06-24T13:56:32Z 2024-06-24T13:56:32Z 2024-09 2024-02 Dissertation * S2024 http://hdl.handle.net/2263/96619 10.25403/UPresearchdata.25949323 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Sustainable development goals (SDGs) Total quality management (TQM) Organisational culture Change management Qualitative methods Public service institution SDG-04: Quality education Education theses SDG-04 SDG-16: Peace, justice and strong institutions Education theses SDG-16 Implementing total quality management at a public service institution : the role of organisational culture |
| title | Implementing total quality management at a public service institution : the role of organisational culture |
| title_full | Implementing total quality management at a public service institution : the role of organisational culture |
| title_fullStr | Implementing total quality management at a public service institution : the role of organisational culture |
| title_full_unstemmed | Implementing total quality management at a public service institution : the role of organisational culture |
| title_short | Implementing total quality management at a public service institution : the role of organisational culture |
| title_sort | implementing total quality management at a public service institution the role of organisational culture |
| topic | UCTD Sustainable development goals (SDGs) Total quality management (TQM) Organisational culture Change management Qualitative methods Public service institution SDG-04: Quality education Education theses SDG-04 SDG-16: Peace, justice and strong institutions Education theses SDG-16 |
| url | http://hdl.handle.net/2263/96619 |