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Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005.
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| Format: | Thesis |
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Stellenbosch : University of Stellenbosch
2006
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| _version_ | 1867614027213963264 |
|---|---|
| access_status_str | Open Access |
| author | Cornelissen, Darius D. |
| author2 | Schwella, Erwin |
| author_browse | Cornelissen, Darius D. Schwella, Erwin |
| author_facet | Schwella, Erwin Cornelissen, Darius D. |
| author_sort | Cornelissen, Darius D. |
| collection | Thesis |
| dc_rights_str_mv | University of Stellenbosch |
| description | Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/1605 |
| institution | Stellenbosch University (South Africa) |
| last_indexed | 2026-06-10T12:45:30.338Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2006 |
| publishDateRange | 2006 |
| publishDateSort | 2006 |
| publisher | Stellenbosch : University of Stellenbosch |
| publisherStr | Stellenbosch : University of Stellenbosch |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/1605 Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach Cornelissen, Darius D. Schwella, Erwin University of Stellenbosch. Faculty of Economic and Management Sciences. School of Public Management and Planning. Total quality management in education -- South Africa -- Western Cape Western Cape Education Dept. -- Evaluation Dissertations -- Public management and planning Theses -- Public management and planning School of Public Management and Planning Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005. Total Quality Management (TQM) sets out a framework for managers on how to improve business performance in all types of organisations. Organisational excellence must be integrated into the strategy of business through an understanding of the key business processes and the development of people. Masters 2006-11-01T09:32:01Z 2010-06-01T08:28:27Z 2006-11-01T09:32:01Z 2010-06-01T08:28:27Z 2005-12 Thesis http://hdl.handle.net/10019.1/1605 University of Stellenbosch 757704 bytes application/pdf application/pdf Stellenbosch : University of Stellenbosch |
| spellingShingle | Total quality management in education -- South Africa -- Western Cape Western Cape Education Dept. -- Evaluation Dissertations -- Public management and planning Theses -- Public management and planning School of Public Management and Planning Cornelissen, Darius D. Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach |
| title | Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach |
| title_full | Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach |
| title_fullStr | Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach |
| title_full_unstemmed | Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach |
| title_short | Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach |
| title_sort | service delivery improvement in the western cape education department wced a total quality management tqm approach |
| topic | Total quality management in education -- South Africa -- Western Cape Western Cape Education Dept. -- Evaluation Dissertations -- Public management and planning Theses -- Public management and planning School of Public Management and Planning |
| url | http://hdl.handle.net/10019.1/1605 |
| work_keys_str_mv | AT cornelissendariusd servicedeliveryimprovementinthewesterncapeeducationdepartmentwcedatotalqualitymanagementtqmapproach |