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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre

Thesis (MA (Industrial Psychology))--University of Stellenbosch, 2006.

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Main Author: Spies, Marelise
Other Authors: Nel, P.
Format: Thesis
Language:English
Published: Stellenbosch : University of Stellenbosch 2008
Subjects:
Dissertations > Industrial psychology
Theses > Industrial psychology
Call centers > Employees > Job stress
Burn out (Psychology)
Organizational commitment
Labor turnover
Supervisor support
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Summary:Thesis (MA (Industrial Psychology))--University of Stellenbosch, 2006.

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