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An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization
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| Published in: | JDSA |
|---|---|
| Format: | Online Article RSS Article |
| Published: |
2026
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| _version_ | 1864030190278017026 |
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| collection | WordPress RSS FRELIP Feed Integration |
| container_title | JDSA |
| description | |
| discipline_display | Engineering & Technology |
| discipline_facet | Engineering & Technology |
| format | Online Article RSS Article |
| genre | Journal Article |
| id | rss_article:6986 |
| institution | FRELIP |
| journal_source_facet | JDSA |
| publishDate | 2026 |
| publishDateSort | 2026 |
| record_format | rss_article |
| spellingShingle | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization Big data and Data science Computer Science & IT Engineering & Technology |
| sub_discipline_display | Computer Science & IT |
| sub_discipline_facet | Computer Science & IT |
| subject_display | Big data and Data science Computer Science & IT Engineering & Technology Big data and Data science Computer Science & IT Engineering & Technology |
| subject_facet | Big data and Data science Computer Science & IT Engineering & Technology |
| title | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization |
| title_auth | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization |
| title_full | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization |
| title_fullStr | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization |
| title_full_unstemmed | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization |
| title_short | An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization |
| title_sort | an explainable ai-driven framework integrating shap and qfd for transitioning from crm to cjm in customer-centric optimization |
| topic | Big data and Data science Computer Science & IT Engineering & Technology |
| url | https://link.springer.com/article/10.1007/s41060-025-01015-3 |