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A Stakeholder Accepted Tool to Monitor and Measure Service Delivery in South Africa
The aim of this study was to develop a stakeholder accepted tool to monitor and measure service delivery. The question underlying this research was what drives service delivery and its related protests and what makes it so problematic? The need for this study arose out of continued reports of these...
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| Format: | Thesis |
| Language: | English |
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Graduate School of Business (GSB)
2023
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