Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Customer experience as the strategic differentiator in retail banking
Thesis (PhD (Business Management))—University of Stellenbosch, 2009.
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Stellenbosch : University of Stellenbosch
2009
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
Similar Items: Customer experience as the strategic differentiator in retail banking
- The influence of a vertical service line extension on existing customers’ perceived brand image in the case of Capitec and Absa Bank
- The antecedents of customer experience in retail banking
- Cellphone banking adoption and continuance of use in an internet banking context : a study of consumers'cross-channel cognitive evaluations
- The relationship between capital structure and risk exposure among emerging market banks
- The role of attitude and intentions in the adoption of banking services by Tanzanians
- Shadow banking and systemic risk in South Africa