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A literature study on total quality, with special reference to service quality, and its application to libraries

Thesis (M. Bibl.) -- University of Stellenbosch, 1996.

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Bibliographic Details
Main Author:	Kruger, Yolanda Elizabeth
Other Authors:	Stellenbosch University. Faculty of . Dept. of .
Format:	Thesis
Language:	en_ZA
Published:	Stellenbosch : Stellenbosch University 2012
Subjects:	Total quality management > South Africa Libraries > South Africa > Management Information services > South Africa > Management Dissertations > Library and information science
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Internet

http://hdl.handle.net/10019.1/54964