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A literature study on total quality, with special reference to service quality, and its application to libraries
Thesis (M. Bibl.) -- University of Stellenbosch, 1996.
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| Other Authors: | |
| Format: | Thesis |
| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2012
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| _version_ | 1867614017893171200 |
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| access_status_str | Open Access |
| author | Kruger, Yolanda Elizabeth |
| author2 | Stellenbosch University. Faculty of . Dept. of . |
| author_browse | Kruger, Yolanda Elizabeth Stellenbosch University. Faculty of . Dept. of . |
| author_facet | Stellenbosch University. Faculty of . Dept. of . Kruger, Yolanda Elizabeth |
| author_sort | Kruger, Yolanda Elizabeth |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (M. Bibl.) -- University of Stellenbosch, 1996. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/54964 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA |
| last_indexed | 2026-06-10T12:45:21.489Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2012 |
| publishDateRange | 2012 |
| publishDateSort | 2012 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/54964 A literature study on total quality, with special reference to service quality, and its application to libraries Kruger, Yolanda Elizabeth Stellenbosch University. Faculty of . Dept. of . Total quality management -- South Africa Libraries -- South Africa -- Management Information services -- South Africa -- Management Dissertations -- Library and information science Thesis (M. Bibl.) -- University of Stellenbosch, 1996. One copy microfiche. Full text to be digitised and attached to bibliographic record. 2012-08-27T11:36:50Z 2012-08-27T11:36:50Z 1996 Thesis http://hdl.handle.net/10019.1/54964 en_ZA Stellenbosch University 213 p. Stellenbosch : Stellenbosch University |
| spellingShingle | Total quality management -- South Africa Libraries -- South Africa -- Management Information services -- South Africa -- Management Dissertations -- Library and information science Kruger, Yolanda Elizabeth A literature study on total quality, with special reference to service quality, and its application to libraries |
| title | A literature study on total quality, with special reference to service quality, and its application to libraries |
| title_full | A literature study on total quality, with special reference to service quality, and its application to libraries |
| title_fullStr | A literature study on total quality, with special reference to service quality, and its application to libraries |
| title_full_unstemmed | A literature study on total quality, with special reference to service quality, and its application to libraries |
| title_short | A literature study on total quality, with special reference to service quality, and its application to libraries |
| title_sort | literature study on total quality with special reference to service quality and its application to libraries |
| topic | Total quality management -- South Africa Libraries -- South Africa -- Management Information services -- South Africa -- Management Dissertations -- Library and information science |
| url | http://hdl.handle.net/10019.1/54964 |
| work_keys_str_mv | AT krugeryolandaelizabeth aliteraturestudyontotalqualitywithspecialreferencetoservicequalityanditsapplicationtolibraries AT krugeryolandaelizabeth literaturestudyontotalqualitywithspecialreferencetoservicequalityanditsapplicationtolibraries |